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Website FAQs

Help! I can’t login

Don’t worry – you can reset your login details easily. Just refer to this page it will guide you to request your one-time use reset email to be sent you to where you can create a new password. Please note that for your security we don’t have access to your password details or payment information. If you’re still having difficulties please drop us an email

How do I log in and log out?

A short video showing you how to Login and log out of the members area.

Please turn on your sound to follow along to the audio descriptions.

This recording is 1min & 47sec long

I’m a professional member, how do I complete my profile on the website?

As a starting point please ensure that you have a practice name and have ticked to include your details in the website search - this will ensure you are found on the search registry. Please note that your practice name does not include any specifical characters – aka dashes, hyphens, colons etc to ensure the link works correctly.


Adding a region will help with the registry search – so complete the region field to let us know where you are based. You’ll find more tips and detailed information here in our guide to the different profile areas and how this relates to the search. We recommend reading this before adding your practice information. And finally, remember we are here to help, so if there is an aspect of your profile you aren’t quite sure about, just drop us an email to [email protected] and we’ll help you get set up.

What is a session?

Use the Sessions function to detail one or more of your modalities you offer your clients:

  • Venue: You can associate a session with a venue, this will be seen on you practitioner profile page
  • Days & Times: You can display when you run these sessions, day of the week & time specific
  • Session Details: Use this to describe treatments, online classes, mobile sessions, specific to you and the treatment type.
  • You can show fees, accessibility information, and add images to make your
  • Is this session active?: A session can be temporarily switched on or off, this is useful if you wish to pause a session for any reason.