Shiatsu Shop - Terms and Conditions

Important Information

All the prices quoted in our online shop include VAT. Postage and packing is added on checkout (if applicable).

The Shiatsu Society is primarily a professional body rather than a retailer. The goods we sell, most of which are at a discounted price, are a service for our members although members of the public are welcome to purchase most of the items. There are a few items such as leaflets which are for Society members only. These items are clearly marked in the product description.

We hold a limited stock of the items for sale. The trousers are made to order, and the Society logo is embroidered onto all the clothing items. We aim to despatch your order as quickly as possible but please allow up to 28 days for delivery.

All items are subject to availability. The right to refuse or restrict any order is reserved.

Secure Payments

We use Sage Pay to collect/process transaction information'. You can review their security policy at www.sagepay.co.uk/policies/security-policy

Delivery Policy

All items will be dispatched within 48 hours.  Should an item be out of stock we will contact you within 48 hours to inform you and will give an estimated delivery date.

Returns and Replacements

You are entitled to return any goods within 28 days of receipt provided that they are returned in their original packaging in an unused condition. Please state clearly the reason for returning the goods and whether you require a refund or replacement. This does not affect your statutory rights.

We do not operate a free returns policy. When returning goods, please obtain your own receipt or posting – certificate, recorded or registered – as we cannot be held responsible for goods lost in transit to us. This does not affect your statutory rights.

If you request a replacement, this will be despatched as soon as possible.

If you require items of a higher value, please enclose the difference in payment. If you require items of a lower value, the difference in value will be refunded to you the same way you originally paid for your order, ie paypal.

If we are unable to replace the item, we will of course give you back the full purchase price.

Refunds and Cancellations

Refunds are processed within 7 days of receiving the returned item(s). We ask you to return the item(s), in their original packaging in an unused condition, within 21 days and obtain the appropriate receipt of posting as we cannot be held responsible for goods lost in transit to us.

If you originally paid for your order by paypal, the refund will be processed to your paypal account.

If you change your mind once you have ordered and the goods have not been despatched, please notify us and we will cancel your order at once and refund your payment.

Our policy on cancellations complies with the Distance Selling Regulations 2000.