Terms and Conditions
Important Information
All the prices quoted in our online shop include VAT, postage & packing and a 2.6% credit/debit card charge. Therefore, the price you see next to an item is the price you pay. There are no hidden extras.
The Shiatsu Society is primarily a Professional Body rather than a retailer. The goods we sell, most of which are at a discounted price, are a service for our members although members of the public are welcome to purchase most of the items. There are a few items such as leaflets which are for Society members only. These items are clearly marked in the product description.
We hold a limited stock of the items for sale. The trousers are made to order, and the Society logo has to be embroidered onto all the clothing items. We aim to despatch your order as quickly as possible but please allow up to 28 days for delivery.
All items are subject to availability. The right to refuse or restrict any order is reserved.
Returns and Replacements
You are entitled to return any goods within 28 days of receipt provided that they are returned in their original packaging in an unused condition. Please state clearly the reason for returning the goods and whether you require a refund or replacement. This does not affect your statutory rights.
We do not operate a free returns policy. When returning goods, please obtain your own receipt or posting – certificate, recorded or registered – as we cannot be held responsible for goods lost in transit to us. This does not affect your statutory rights.
If you return an item for an exchange, your replacement will be despatched as soon as possible. We ask you to return the item, in an unused condition within 21 days for a replacement and obtain the appropriate receipt of posting, as we cannot be held responsible for goods lost in transit.
If you require items of a higher value, please enclose the difference in payment. If you require items of a lower value, the difference in value will be refunded to you the same way you originally paid for your order. If you paid by credit or debit card, the item will first be refunded to your account and then you will be re-charged the value of the replacement.
If we are unable to replace the item, we will of course give you back the full purchase price.
Refunds and Cancellations
Refunds are processed within 7 days of receiving the returned item(s). We ask you to return the item(s), in their original packaging in an unused condition, within 21 days and obtain the appropriate receipt of posting as we cannot be held responsible for goods lost in transit to us.
If you originally paid for your order by credit or debit card, a refund will be refunded to your card account without further notification to you and will appear on your card statement. If you originally paid by cheque then a cheque refund will be sent to you.
Our policy on cancellations complies with the Distance Selling Regulations
2000. If you change your mind once you have ordered you may cancel as
follows:
1. If your order is not despatched, we will cancel your order at once
and refund your payment.
2. If your order is in the process of being fulfilled but not yet despatched,
you may cancel the order within 7 working days in writing from the day
you placed the order. When we receive the order back, we will refund
you in full. Refunds are processed within 7 days of receiving the returned
item(s). We ask you to return the item(s), in their original packaging
in an unused condition, within 21 days and obtain the appropriate receipt
of posting, as we cannot be held responsible for goods lost in transit
to us.
Shiatsu
Society (UK). PO Box 4580,
Rugby,
Warwickshire. CV21 9EL tel: 0845 130 4560 fax: 01788 555052